5 Proven Tips to Create Customer Engagement With A Mobile App Quickly

  • By Tim Fitzpatrick
  • 21 Aug, 2017
5 Proven Tips to Create Customer Engagement With A Mobile App Quickly
How are you spending your marketing dollars to acquire new customers? Content marketing? PPC? SEO? There is no shortage of ways to acquire new customers.

What are you doing to engage those new customers once they start doing business with you? Many of you will say "very little" or "nothing". You can spend as much money as you want to acquire new customers, but if you neglect to engage those customers once they start doing business with you then you are leaving money on the table.

How can you engage your existing customers?   Use a mobile app.

A mobile app is not a great tool for every small business. Check out one of our past articles for a more in-depth look to help you determine if an app is right for your business: The Only Reason Your Small Business Shouldn't Create a Mobile App .

However, if an app is a good fit for your small business you will find it to be a fantastic tool for creating customer loyalty, customer engagement, and customer retention. Should you decide to create an app for your business, the first step to take is to make sure you work with a qualified mobile app provider.

A qualified app provider will be able to guide you through the app creation process, help you market your app and offer the ongoing support you need to ensure your app is successful.

Keep these 5 tips in mind as you go through the process. They will help ensure your app becomes the customer engagement tool you need and want it to be.

1. It's all about the content

You MUST have current, up to date, dynamic and changing content in your app. This is one of the biggest mistakes I see small businesses make with their mobile apps and it's the quickest way to kill engagement with your app.

What kind of message are you communicating if a customer opens your app and finds old events and information inconsistent with your other communication channels? Whether you are intending to or not, you are telling your customer that your app is not all that important and they won't get valuable information by using it.

On the flip side, if they see the latest news, events, and promotions that offer value to them and show you care about them then they will continue using the app regularly.

This is an easy tip you must accomplish for your app to be successful...it simply requires a little discipline.

2. Push value with push messaging

Push messaging is one of the huge benefits of having a mobile app for your small business. If you are not familiar with push messaging take a few minutes to learn how valuable it can be - Push Messages 101: Everything You Need to Know About Using Push Messages to Grow Your Small Business .

Effective marketing always focuses on what's in it for the customer. How can you help them? How can you add value to them?

Push messaging gives you another communication channel outside of email marketing, social media and your website to quickly communicate valuable information to your clients. Push messages have very high open rates and most push messaging platforms will allow you to segment your customers to ensure your messaging is relevant.

Sending valuable, relevant push messages to customers will be game-changing for your business and engage them in a new way.

3. The need for speed

Our society has become incredibly impatient. It is so easy to access the information we want quickly and easily that we've come to expect it...when this doesn't happen, most of us move onto something else.

This is why your app must operate efficiently and quickly. I don't think people expect your app to be perfect, but they do expect to be able to access the information they want in a timely manner.

Test your app frequently to make sure any bugs get fixed and that it is not operating slowly. Having an app people can depend on for the information they need when and where they want it will go a long way in engaging your customers over the long haul.

4. Offer mobile loyalty

It's significantly more expensive to acquire a new customer than it is to retain an existing customer. Existing customers also spend more money than new ones.  If you don't have a loyalty program for your business, you are missing out on additional revenue.

Did you know fifty-seven percent of consumers want to engage with their loyalty programs via mobile devices ? Why not incorporate your loyalty program right into your mobile app? 

Having your loyalty program in your mobile app adds an engaging feature to your app that will keep customers coming back for more. Starbuck's mobile app featuring ordering, mobile payments and loyalty was a huge success. Check out this ARTICLE for a more in depth look at their success and some of the takeaways you can apply to your business.

5. Spoil your mobile app customers

If you want customers to keep coming back to your mobile app, again and again, you need to have a compelling reason for them to return.  Spoil your app customers with your best promotions and offer app only incentives to drive engagement in your app.

For example, there is a mexican grille I frequent and I have their app on my phone. I get information about upcoming events and deals that may be of interest to me.  Once every couple weeks I also get notifications about "double loyalty point" days to boost my rewards. There are definitely times I will go there instead of another restaurant because of the benefits they offer me.

By incorporating these 5 tips into your mobile app strategy you will be head and shoulders above your competition and well on your way to ensuring your mobile app will become a strong tool for driving customer loyalty and engagement in your business.

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Tim Fitzpatrick

About The Author

Tim Fitzpatrick  is the President & Founder of Rialto Mobile.  At Rialto Mobile, we specialize in mobile apps and responsive websites for small businesses and K-12 schools with a focus on increasing loyalty, engagement and retention.  If you'd like to learn more about what we do CLICK HERE .

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The Rialto Mobile Marketing Blog

By Tim Fitzpatrick 19 Sep, 2017
What exactly is online reputation management (ORM)?

ORM means you choose to take an active role in managing the online reviews for your business. It's about proactively seeking to get positive reviews for your business and minimizing the damage of any negative reviews.

The importance of online reviews for your small business can't be understated. If you aren't convinced, here are a few statistics from a recent BrightLocal Survey that may change your mind.

  • 84% of people trust online reviews as much as a personal recommendation

  • 90% of consumers read less than 10 reviews before forming an opinion about a business

  • 73% of consumers think that reviews older than 3 months are no longer relevant

  • 74% of consumers say that positive reviews make them trust a local business more

These stats highlight the importance of managing your online reviews and having a system in place (online reputation management) to make sure your online reviews are helping you grow your business. 

If your business doesn't have a strong positive online review presence this needs to be one of your first priorities.  Why? Because most consumers will go online to check out your business before making a buying decision. If you have a lack of positive reviews, out of date reviews, or a low rating this will significantly impact their opinion of your business.

If you are spending money advertising and you haven't first squared away your online reputation management you could be wasting money. Get your online reviews squared away to ensure you make a great first impression that leads people to choose you.

Another often overlooked aspect of reputation management is that prospective customers aren't the only people checking out your company online. Referral partners and vendors/suppliers may also be looking at your online reviews...reputation management is not something you can simply ignore. You've got to proactively take control to ensure your business is perceived accurately online.

To help you get started with your online reputation management we've put together some tips.
By Tim Fitzpatrick 28 Aug, 2017
How important is school to parent communication? Whether you ask parents or school administration, communication will be high on the list of importance for most people.

Communication is a funny thing though. It seems like it should be pretty easy to communicate with people, right? As most of us know this is hardly ever the case. There are so many ways our messages can get lost in translation and so many different personality types.

How do you prefer to communicate with parents? For most schools, the popular communication channels seem to be email, phone, website and some social media. No matter what channels you prefer to use there are 3 secrets to ensuring your communication is top notch.

Implement these 3 secrets and your communication with parents will have a solid foundation.
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