A buyer persona, aka an ideal client profile or avatar, is a 360-degree description of the type of client your company is looking to serve.
The first key to creating a solid marketing strategy is to create a buyer persona because your customers are the center of your business. If you don't know who you are serving how can you possibly attempt to get them to know, like, and trust you so they eventually buy from you?
I will use buyer persona, ideal client profile and avatar interchangeably in this article. They're all the same thing.
So why exactly is an ideal client profile important? Let's find out.
#Buyerpersonas help clearly define who your company is trying to reach and serve.
Buyer personas help you better understand what your customers and ideal prospects are:
When you know what matters to your ideal clients, what their goals are, what their dreams are, what they struggle with, and how you can uniquely help them, it will be transformational for your business.
Ideal client profiles help ensure all your business activities involved in acquiring and serving your customers not only meet but exceed their wildest expectations.
Defining your ideal client profile helps you to:
Here's the bottom line...having ideal client profiles for your business makes selling and marketing your business easier and more efficient. Who doesn't want that?
Now that you know the importance of having buyer personas let's look at how you can easily create them for your business.
Creating a buyer persona requires some time and research, but it will be well worth it! When completed, you'll have an accurate picture of the ideal clients or segments that are perfectly suited to your business.
You will most likely have multiple ideal client profiles by the time you are done, and that's totally OK.
What type of information are you looking for? The starter questions in the image below have a pretty extensive list of the type of information you want.
This is the step by step approach we use to help clients discover their buyer personas.
Pull out your customer list and start looking for the amount of business they do with you, your gross profit per customer, and what they buy from you.
You are looking for your most profitable clients. Do you see any trends? Are certain products or services you sell less profitable? Pay particular attention to the "negative info" from the starter questions above. This will help you key in on types of clients or certain products/services you may need to cut out of your business.
Now I want you to divide your list of most profitable clients again. This time narrow it down by pulling out the clients who also refer you business.
This is the group that holds the key to helping you discover your ideal client profile. This is a narrow group, but it's a list of your most profitable clients that refer you business too.
With your narrowed down list from step 2, start looking at the physical characteristics that you know about this group.
You want common characteristics that are shared by the group. The starter questions in the image above come into play. Look at things like:
You should start to see some patterns and similarities in the data that will narrow your list into pretty specific groups of people.
Now we're going to look at the remaining starter questions to really gain an understanding of what makes our ideal clients tick.
These types of questions really get down to the heart of the matter so you can really understand what triggers a prospect to seek out businesses like yours and what matters to them most.
Quick Tip 1: Client interviews can be a fantastic way to gather this information. Set up a 15-minute phone call with clients who fall into the specific groups you've identified.
Quick Tip 2: Social media groups and industry forums can be a great place to gather client behavior information. Spend some time combing through these channels to see what people are talking about and you'll often see common challenges and what's important for businesses in your target market.
At this point, you should have maybe several groups left. You know the following about each group:
Now it's time to answer this question: How would I spot your ideal client?
If you have multiple profiles, that's OK. What you want to do is write down the attributes for each profile and name them...Bob, Jim, Jane, it doesn't really matter just pick a name for each profile. If you can attach a picture to each profile that's even better!
Now, write a brief description of Bob, Jim, and Jane based on the information you have compiled so that anyone can read it and easily understand what the avatars for your business look like.
Armed with your buyer personas, you now have a tool to filter every marketing decision you make. Simply ask, "Would this appeal to Bob?". When you do this, your ideal clients won't even have to think about whether your business is the right fit for them. They will know that your business is the natural, logical, and only choice to meet their needs...THAT'S POWERFUL!
You might be thinking these steps work great for an existing business with customer sales history, but what if you are just starting out?
Startups don't have the luxury of picking up the phone and speaking to their best customers. As a startup business, you need to modify the 5 steps above (just slightly) because all you have at this point are theories and assumptions of what you believe to be true about your target market.
Instead of step 1 and 2 above you are going complete 5 - 15 discovery calls with businesses in your target market. Your goal in a discovery call is to test your theories and assumptions about the market.
What are their challenges and needs, and how can you help them? Can you add value to the market? Can the market afford to pay for your product or service?
It can be challenging getting the time of business owners to complete these calls, so you'll have to get creative. Here are a few ideas you can try:
Armed with the information from your discovery calls you'll be able to complete steps 3 - 5 I outlined above to create your ideal client profiles.
That's it! You've got the required steps to complete ideal client profiles for your business. Now it's up to you...
Creating a buyer persona is an essential part of creating a winning marketing strategy. Without knowing your ideal client profiles, you'll waste valuable time and money on your marketing. Don't skip this step!
If you need help creating your avatars, hire a marketing consultant to assist you in the process.
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Header image courtesy of Pexels.
Tim Fitzpatrick is the President of Rialto Mobile Marketing. At Rialto Mobile Marketing we help take the guesswork out of marketing for small businesses and make it simple. We're the bridge between where you are and where you want to be.